Aftersales Assistant Manager - Automotive Industry

Join a dynamic team in Palembang, Sumatera Selatan as an Aftersales Assistant Manager in the thriving automotive industry. This role offers a unique opportunity to drive customer satisfaction, optimize service operations, and contribute to the growth of a forward-thinking company. As an Aftersales Assistant Manager, you'll be at the heart of ensuring exceptional customer experiences, managing service technicians, and leveraging data to improve service quality.

In this role, you'll work closely with a diverse team of service advisors, technicians, and managers to deliver top-notch aftersales services. You'll use tools like SAP Service Management, Jira, and Microsoft Office to streamline operations, track service requests, and analyze performance metrics. This is a great opportunity for a professional with a strong background in customer service, automotive repair, and a passion for continuous improvement.

📋 Tanggung Jawab Pekerjaan

• Manage and supervise a team of service technicians, ensuring high-quality service delivery and adherence to company standards.
• Coordinate with dealerships and manufacturers to resolve customer complaints and ensure timely resolution of service issues.
• Monitor and analyze service performance metrics using SAP Service Management and other relevant tools.
• Develop and implement service improvement initiatives to enhance customer satisfaction and operational efficiency.
• Train and develop service technicians to maintain high standards of service quality.
• Ensure compliance with company policies, regulations, and best practices in the automotive service industry.
• Collaborate with marketing and sales teams to promote aftersales services and drive customer loyalty.
• Maintain accurate records of service transactions and customer interactions using Jira and Microsoft Office.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Automotive Engineering, Mechanical Engineering, or a related field.
• Minimum of 5 years of experience in aftersales service management, preferably in the automotive industry.
• Strong knowledge of automotive repair and maintenance procedures.
• Proven experience in managing and supervising service technicians.
• Excellent communication and interpersonal skills.
• Proficiency in using SAP Service Management, Jira, and Microsoft Office.
• Ability to analyze data and develop actionable insights to drive service improvements.
• Strong problem-solving skills and a customer-centric approach.

🛠️ Keahlian

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