Collections Executive - Financial Services (Bali, Indonesia)

Join Bay Group Holdings as a Collections Executive and play a pivotal role in maintaining financial stability while delivering exceptional service in Bali’s dynamic financial sector. This position offers the opportunity to work in a fast-paced, collaborative environment, where your efforts directly impact customer satisfaction and financial health.

As a Collections Executive in Bay Group Holdings, you will be at the forefront of resolving outstanding debts and ensuring timely payments. Your daily tasks will include managing collections, negotiating with customers, and implementing recovery strategies. You will work closely with our team of financial experts and customer service representatives to provide a seamless experience for our clients.

📋 Tanggung Jawab Pekerjaan

• Manage and track outstanding debts using CRM systems like Salesforce or HubSpot.
• Conduct phone calls, emails, and in-person meetings to negotiate payment plans and resolve collection issues.
• Collaborate with internal teams to develop and implement effective collection strategies.
• Monitor and report on collection metrics to ensure targets are met.
• Provide excellent customer service and maintain positive relationships with clients.
• Stay updated with industry trends and best practices in collections.
• Handle escalations and disputes professionally and efficiently.
• Participate in training sessions to enhance skills and knowledge in collections.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Business Administration, Finance, or related field.
• Minimum of 3 years of experience in collections or a related field.
• Proven track record of successful collections and customer satisfaction.
• Excellent communication and negotiation skills.
• Strong organizational and time management skills.
• Proficiency in using CRM software like Salesforce or HubSpot.
• Ability to work under pressure and meet tight deadlines.
• Fluent in English and Bahasa Indonesia.

🛠️ Keahlian

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