Client Retention Manager

Join Zag as a Client Retention Manager and play a pivotal role in nurturing and expanding our client relationships across Bali. In this dynamic position, you will be the bridge between our clients and internal teams, ensuring seamless service delivery and fostering long-term loyalty.

Zag, a leading hospitality and travel company in Bali, is seeking a passionate and strategic Client Retention Manager to join our team in Canggu. With a focus on enhancing client satisfaction and retention, you will work closely with our sales, operations, and customer service teams to deliver exceptional experiences.

As a Client Retention Manager, you will be responsible for implementing retention strategies, analyzing client feedback, and driving initiatives to exceed client expectations. If you are a results-driven professional with a keen eye for detail and a passion for building strong client relationships, we invite you to apply.

📋 Tanggung Jawab Pekerjaan

• Develop and implement client retention strategies to increase loyalty and repeat business.
• Analyze client feedback and data to identify trends and areas for improvement.
• Coordinate with internal teams to ensure seamless service delivery and resolve client issues promptly.
• Create and manage client satisfaction surveys and follow-ups.
• Drive initiatives to enhance the client experience through personalization and proactive communication.
• Monitor client contracts and renewal processes to ensure timely and successful renewals.
• Build and maintain strong relationships with key clients to foster long-term partnerships.
• Stay updated with industry trends and best practices in client retention.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 5 years of experience in client retention, customer service, or a similar role in the hospitality or travel industry.
• Proven track record of successfully implementing client retention strategies.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Proficiency in using CRM software such as Salesforce or HubSpot.
• Fluency in English and Bahasa Indonesia.
• Ability to work well under pressure and meet tight deadlines.

🛠️ Keahlian

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