Support Specialist, Premium Support (French/English)

Airbnb · 📍 Ireland · Diposting 2026-10-07
FULL_TIME⭐ TERVERIFIKASI
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📋 Tanggung Jawab Pekerjaan

Provide excellent customer service to premium customers, ensuring their experience with Airbnb is positive and seamless.,Resolve customer issues and complaints in a timely and efficient manner.,Work with a diverse range of customers, from different cultures and backgrounds.,Maintain a high level of accuracy and attention to detail in all interactions.,Stay up-to-date with Airbnb's policies and procedures to ensure you are providing the best possible service.,Collaborate with other teams within Airbnb to ensure customers receive the best possible support.,Continuously seek ways to improve the customer support experience and implement new processes and tools.,Meet and exceed performance targets set by the team and the company.

🎓 Kualifikasi & Syarat

Strong command of both French and English, both written and spoken.,Previous experience in customer service or support roles is preferred but not required.,Excellent problem-solving skills and a customer-first mindset.,Ability to work well under pressure and meet tight deadlines.,Strong communication and interpersonal skills.,Familiarity with Airbnb's platform and services is a plus.,Ability to work independently and as part of a team.,Flexible and adaptable to changing priorities and workloads.

🛠️ Keahlian

Customer serviceProblem-solvingCommunicationMultilingualTeamworkAdaptability
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